Whilst we are proud of our reputation as a very reliable method of backing up and migrating websites, sometimes our customers encounter issues. This guide aims to help you to resolve those issues.
Installing the plugin:
The free plugin that is available on WordPress is required for all extensions. Please make sure that you have the plugin installed.
If you need instructions on installing the base plugin, please see wordpress.org and for extensions, please see https://help.servmask.com/section/install/
Taking a backup or export of your site
A backup and an export are the same processes. Exporting the contents of your WordPress site with the plugin creates a .wpress file. This archive is the backup that you can keep in case you need it or the file that you can import to a new site to migrate.
The backups page of the plugin will show any backups that you have on your server. Creating a backup on the server from this page will take you to the exports page, where you will select where you want to back up to.
Issues with backups
- you need to have enough space on your server to store the backup file, which means more free space than the size of your backup file that will be created.
- you need to have permissions on wp-content that will allow you to write the backup to the folder. We recommend that you have 775 recursively on wp-content
- If you have a site that is larger than 2GB, you need to have 64 bit PHP due to the limitation of 32 bit PHP file size. Please also check our list of unsupported hosting providers for those with limitations
- you need to have sufficient memory limit on your server to process the backup. The minimum recommended is having memory_limit set to 256M (although small sites can get away with less).
- If you have used other backup plugins, you might find that you are backing up your backups and creating huge files. If you file seems larger than it should be, check that you have removed all backups from your hosting server.
- Transients, large database tables and incompatible plugins can also cause issues. In this case, please contact support for assistance.
With issues on export or import, it can be useful to look at the error log that can be found at wp-content/plugins/all-in-one-wp-migration/storage/error.log
Downloading a backup
- In some cases, poor internet connections, server restrictions or browser issues can mean that the download from the download button on the plugin can fail. You can try a different browser, but If this happens, we recommend that you download through the file manager in your hosting or using an FTP client. You will find the backups in
wp-content/ai1wm-backups
Migrating your website or restoring a backup
Issues with restoring a backup
The file that you import must be a .wpress file that was created by our plugin. We recommend a new WordPress install to ensure that the install is clean, but this is not essential.
- If your import page on the plugin doesn’t look right, there might be an issue with your site and home URL
- Whilst the All-in-One WP migration plugin is fully compatible with older and new PHP versions, the content of your website (themes, plugins) may not be. Check that the PHP version of your exporting and importing sites are not in conflict. More information here.
- Use our Traktor tool to check the integrity of your backup and look at the contents if you want to check integrity before import
- you need to have enough space on your server to store the backup file and then recreate the website on your site. You should have enough space to store your site 2.5 times.
- you need to have permissions on wp-content that will allow you to write to the wp-content folder. We recommend that you have 775 recursively on wp-content
- you need to have sufficient memory limit on your server to process the restore. The minimum recommended is having memory_limit set to 256M (although small sites can get away with less and larger sites may need more).
- If the restore process stalls or is taking too long, follow this guide
- Sometimes plugins can conflict during import. You can check the located at
/wp-content/plugins/all-in-one-wp-migration/storage/error.log
to see if there are any issues. - If your website is not working after import, you can see this guide.
You can also look at the common issues on this support site or contact the support team if these recommendations don’t help.
following errorr occur
35 | ERROR | Extension ‘mysql_’ is deprecated since PHP 5.5 and removed since PHP 7.0; Use mysqli instead
45 | ERROR | Extension ‘mysql_’ is deprecated since PHP 5.5 and removed since PHP 7.0; Use mysqli instead
54 | ERROR | Extension ‘mysql_’ is deprecated since PHP 5.5 and removed since PHP 7.0; Use mysqli instead
63 | ERROR | Extension ‘mysql_’ is deprecated since PHP 5.5 and removed since PHP 7.0; Use mysqli instead
72 | ERROR | Extension ‘mysql_’ is deprecated since PHP 5.5 and removed since PHP 7.0; Use mysqli instead
82 | ERROR | Extension ‘mysql_’ is deprecated since PHP 5.5 and removed since PHP 7.0; Use mysqli instead
92 | ERROR | Extension ‘mysql_’ is deprecated since PHP 5.5 and removed since PHP 7.0; Use mysqli instead
102 | ERROR | Extension ‘mysql_’ is deprecated since PHP 5.5 and removed since PHP 7.0; Use mysqli instead
112 | ERROR | Extension ‘mysql_’ is deprecated since PHP 5.5 and removed since PHP 7.0; Use mysqli instead
Hi,
Sounds like PHP compatibility issue. What is your PHP version?
Hi Pim – I’m searching for a resolution for this error for All in One WP Migration as well. We are in the process of upgrading to PHP 7.2 and the 9 errors listed by Parveen above are exactly what we are seeing on our 9 websites as well. We are currently on PHP 7.0. Is there a solution for these errors?
Nedra Robins
Nedra@risestrategic.com
Hi Nedra,
PHP Compatibility Checker plugin is not maintained and we do not recommend it to be used.
Every plugin that supports multiple versions of PHP will display a similar output from the above plugin.
All-in-One WP Migration supports all versions of PHP from 5.2 up to 7.3 and can be used without issues on any of these PHP versions.
all-in-one ftp extension,
I keep getting an error activating it.
Plugin could not be activated because it triggered a fatal error.
Fatal error: require_once(): Failed opening required ‘/home/elysianwebdev/elysianatflamingo.com/wp-content/plugins/all-in-one-wp-migration-ftp-extension/loader.php’ (include_path=’.:/usr/local/lib/php:/usr/local/php5/lib/pear’) in /home/elysianwebdev/elysianatflamingo.com/wp-content/plugins/all-in-one-wp-migration-ftp-extension/all-in-one-wp-migration-ftp-extension.php on line 58
I have also tried uploading it via FTP, which sometimes works, but not in this case, I see it in the Plugin folder,
thanks1
Hi Tony,
Could you download a new copy of FTP Extension from the download link and re-install?
Please let me know if this resolves the issue.
Hi,
Is there a way to open a .wpress file on a Windows PC so I can grab some image files out of it? I tried renaming the file to a .zip but it didn’t work. Or do you have a tool to be able to crack open the wpress file please?
Cheers,
Rick
Hi Rick,
Unfortunately you cannot do that.
We have a tool that allows you to be able to browse to see what is inside the file but cannot extract it.
Here is the tool – https://traktor.servmask.com
Plugin now limited by file upload size in WordPress. Any estimate on fix date?
Hi Laura,
Please check out how to increase the upload limit on https://help.servmask.com/2018/10/27/how-to-increase-maximum-upload-file-size-in-wordpress/
Hello Guys,
at importing after 41% its be stopping. I checked the Php.ini options , memory size and time value.
but it is not workin
Hi Ahmet,
Could you download the File Extension from this page: https://import.wp-migration.com, install and let us know if your issue still persists?
The install instructions and user guide can be found here https://help.servmask.com/section/file-extension/, https://www.youtube.com/watch?v=FPG9wmQWv1E
The same issue with the latest plugin. Stacks on 39% after lot of loops
Could you contact us at support@servmask.com?
I have the paid unlimited extension and it is activated and i still get this error
“Restore” functionality has been moved to a paid extension. Get it here or download the backup and then use “Import from file”.
Hi Rob,
Could you make sure that the following plugins are the latest versions;
1. All in One WP Migration version 6.79
2. All in One WP Migration Unlimited Extension version 2.22
Unable to import
Unable to open file for reading. File: /home/sites/6b/e/ec855a3a42/public_html/wp-content/plugins/all-in-one-wp-migration/storage/4opi92e970e7/artsite-com.sites.stackstaging.com-20181124-180727-426.wpress
I see this when I try to import. What should I do???
Hi Tushar,
Which option on here did you use to increase the upload limit?
In my website the upload limit is 100MB, why? I don’t get migrate my old website… help me please….
Please check out how to increase the upload limit on here
hi , i have paid extension , i keep getting this error : https://imgur.com/a/DkbW4kQ
i have checked in my cpanel and also my hosting support have checked on this and this is their reply :
Hello,
Thank you for your patience up to now.
We have reviewed the issue and attempted to fix it, but due to some coding issue of the plugin you are using, we were unable to resolve it. For some reason, the exports are trying to be saved in “/home/dubaiaudhb/check” server path, instead of saving it to the actual document root of the website. Please contact the vendor of the plugin to assist you further with resolving the bug, we do not provide web development services and would be unable to assist further.
Best Regards,
Support Team Supervisor
TMDHosting.com
how do i resolve this issue
Hi Michael,
The plugin needs to have space and access to be able to function on your site.
Can you check that you have set permissions on your wp-content directory to 775 recursively and that you have enough disk space on the server to save the site 2.5 times?
Please reach out to support@servmask.com for premium extension support.
Hello,
My backup hangs up indefinitely during Export at the “Retrieving list of WordPress Files…” stage.
I have turned off all plugins and removed W3TotalCache plugin. The error log had shown some issues with ‘file doesn’t exist” and W3T.
But the issue persists.
The site is relatively small and not complex at all. There is well enough server space for the file.
PHP Memory is set to 256M
Max execution time to 180
I have successfully used the plugin on other sites on this server.
I’m baffled
Hi Bill,
How large is your website? Could you increase max_execution_time to 300 and try again to export?
If it still does not work, please reach out to us at support@servmask.com
I keep getting a screen that requires Username and Password… I’ve tried all that I know but to no avail… (All-in-One WP Migration)
Hi Arnold,
Please send a screenshot to support@servmask.com so that we can check.
{“type”:1,”message”:”Allowed memory size of 41943040 bytes exhausted (tried to allocate 8192 bytes)”,”file”:”\/home\/sitexxx\/public_html\/wp-content\/plugins\/all-in-one-wp-migration\/lib\/vendor\/servmask\/database\/class-ai1wm-database-mysqli.php”,”line”:35}
Export Error (after upgrade plugin)
Versión 6.83
Hi Rodrigo,
You are running out of memory_limit on your server.
Please increase it to 256M minimum.
hello i have this error:
Unable to import
ai1wm_compatibility is not defined
Hi,
Please make sure that you are using the latest version of the plugin.
ok !, thanks, what I did for it works because I already had the latest version was to uninstall and install again
hello I have the same error as the previous man:
Unable to import
ai1wm_compatibility is not defined
I already have the latest version of All in One WP Migration, I also have the latest version of the extension. What could be the problem?
Hi Carlos,
Please send us a screenshot of your Plugins page to support@servmask.com
Great helpservmask