Troubleshooting

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  • / Author: Yani I

Troubleshooting

Although ServMask is proud of its reputation as a dependable method of backing up and migrating websites, customers may occasionally encounter problems. This guide intends to assist you in resolving those issues.

Installing the plugin

The free plugin that is available on WordPress is required for all extensions. Please ensure that you have the plugin installed.

If you need instructions on how to install the base plugin, please see wordpress and for extensions, please see help.servmask.

Taking a backup or export of your site

The processes of backup and export are the same. The plugin creates a.wpress file when you export the contents of your WordPress site. This archive is a backup that you can keep in case you need it, as well as a file that you can import to a new site to migrate to. Any backups that you have on your server will be displayed on the plugin’s backups page. When you create a backup on the server, you’ll be taken to the export page, where you can choose where to save the backup.

Issues with backups

If you have any issues with your backups, please check the requirements below:

  • You have enough free space on your server to store the backup file, which means you’ll need more space than the size of the backup file that will be created.
  • You must have permission on wp-content that will allow you to write the backup to the folder. We recommend that you have 775 recursively on wp-content.
  • Due to the limitation of 32 bit PHP file size, if you have a site that is larger than 2GB, you must use 64 bit PHP. Please also look through the list of unsupported hosting providers to see if there are any limitations.
  • Make sure your server has enough memory to process the backup. The bare minimum is that your memory limit be set to 256MB (although small sites can manage with less).
  • If you’ve used other backup plugins, you may notice that your backups are generating massive files. If your file appears to be larger than it should be, make sure you’ve deleted all previous backups from your hosting server.
  • Transients, large database tables, and incompatible plugins can cause issues. If this is the case, please contact support for assistance.

When there are problems with the export or import, it can be helpful to look at the error log, which can be found at wp-content/plugins/all-in-one-wp-migration/storage/error.log.

Downloading a backup

In some cases, poor internet connections, server restrictions, or browser issues can cause the download from the plugin’s download button to fail. You can try a different browser, but if this happens again, we recommend downloading through your hosting site’s file manager or using an FTP client. The backups can be found in wp-content/ai1wm-backups.

Migrating your website or restoring a backup

Issues with restoring a backup

The file that you import must be a .wpress file that was created by a ServMask plugin. Use a new WordPress install to ensure that the install is clean, although this is not essential.

  • If the import page on the plugin does not appear to be correct, there might be an issue with your site and home URL.
  • While the All-in-One WP migration plugin is fully compatible with both older and newer PHP versions, your website’s content (themes, plugins, and so on) may not be. Check to see if the PHP versions of your exporting and importing sites are incompatible. Please see more information here.
  • If you would like to check the integrity before import, use the Traktor tool to check the integrity of your backup and look at the contents.
  • You need to have enough space on your server to store the backup file and recreate the website on your site. You should have enough space to store your site by 2.5 times.
  • You need to have permissions on wp-content that will allow you to write to the wp-content folder. We recommend that you have 775 recursively on wp-content.
  • To process the restore, you must have enough memory on your server. The memory limit should be set to 256M at the very least (although small sites can get away with less and larger sites may need more).
  • If the restoration process stalls or takes too long, follow this guide.
  • Plugins can sometimes come into conflict during import. To see if there are any issues, go to /wp-content/plugins/all-in-one-wp-migration/storage/error.log
  • If your website is not working after import, you can see this guide.

You can also look at the common issues on the support site or contact the support team if these recommendations don’t help.