In rare cases, your website may stop working after importing a wpress file. Please see the list of possible causes and solutions below.
- You’re using premium themes or plugins; check with the theme or plugin provider to make sure your license allows you to use their product on more than one WordPress installation. Due to the product’s license, we’ve seen plugins and themes that lock the WordPress after import. You can regain access to your installation by disabling the plugin:
- Login to your server via FTP/SSH
- Navigate to wp-content/plugins
- Rename the plugin that you suspect is causing problems with your website. I usually add the word “disabled” to the folder name. Here’s an example: the plugin is called “wp-gallery.” I will rename it “wp-gallery-disabled.”
- After renaming the plugin or theme, refresh the website. If your website is still down, rename the plugins until you find the culprit.
- Your PHP version differs between export and imported sites – most plugins/themes were tested with a specific PHP version in mind. If you don’t use the same PHP version on both sites, you might run into problems. If your website displays a blank page or a 500 error, you can enable WP DEBUG in wp-config.php. Here’s a step-by-step guide on how to do it: https://codex.wordpress.org/Debugging_in_WordPress. Refresh the website after enabling WP DEBUG to see if an error message appears. In the majority of cases, a fatal error will display. Take note of the file’s location that is causing this error. You can try to fix it yourself if you know what you’re doing, or you can contact the plugin/theme author for assistance.
- If you get a PHP file instead of being able to access your file, it’s because a theme or plugin is adding extra lines to your.htaccess file. You can regain access to your website by deleting the.htaccess file.
- If you are still unable to identify the source of the problem, our support team will come to the rescue. You can reach us at firstname.lastname@example.org.