Returns and Refunds Policy

Last updated: March 8, 2018

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
That said, we’re human and we’d like to you be happy with your purchase. So, we always reserve the right to refund … but it remains in our sole discretion.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us.

• By email:
  
  su*****@se******.com
  
  
  
  
  
  
  
  
  
  
  
  

Here is a blog post describing our journey to this refund policy.

No, we do not offer telephone support. This enables us to keep our prices as low as possible for our customer community. We do answer email as fast as possible:

su*****@se******.com

Weekdays: 8AM to 10PM GMT +7
Weekends: 9PM to 6AM GMT +7

Please see our support contact page at https://help.servmask.com/knowledgebase/contacting-support/

Go to https://servmask.com/lost-purchase and enter your email address. We will email you a list of your purchases associated with your email address including the Purchase ID/licence number.

Follow the Install Instructions guide.

32 bit PHP does not support files larger than 2GB. To migrate files larger than 2GB you will need to install PHP 7 64bit from PHP’s official website: http://php.net/downloads.php
If your file is less than 2GB, the error could have occurred because the file has not been downloaded fully. Please try and download it again.
Another cause of this error can be because there not enough disk space on your computer.

This occurs when images contain unicode characters and the version of PHP that you are using does not have  support for unicode.
Try updating your PHP to version 7, which has support for unicode, and run the import again. PHP version 7 can be downloaded from PHP’s official website: http://php.net/downloads.php

The server does not have enough free space to unpack the archive and extract the files in it.
This can be resolved by deleting some of your files on the server or by contacting the hosting provider to request that they add more storage space.
If you are using “Unlimited” storage offered by some hosting providers, this is often the problem.
Unlimited plans do not in fact give an infinite amount of storage. Different hosts have different limits on storage and the plugin will not work if you are out of space.
Beware of the “unlimited” marketing trap.