Recently, a small number of our users have noticed and notified us that some of their files started to have special characters in their filenames. We did an investigation and a bit of researching until we figured out what the cause is and how to address it.
The only users affected by this problem are using Windows on their server. There is a 7-year-old bug entry in PHP that describes the problem: https://bugs.php.net/bug.php?id=47096
Basically, PHP will use the locale set in Regional Settings of the Windows Operating System. The default setting of the locale is English, which means that PHP will support only ascii characters on the filesystem.
So now that we know what the problem is, it is time to figure out what we can do to address it. We love our users and we do our best to automate every process for them. This, however, turns out to be one of those things that we could not solve and have to ask you, our users, to solve the problem.
If you are administering the machine yourself, navigate to Control Panel, then location Regional Settings and update the language to the locale that you are using.
If your website is in German, make sure to set the locale to German. This will add support for umlaute.
If your website is in Japanese, set the locale to Japanese.
When you are not the administrator or you have issues configuring the locale yourself, take advantage of the support that your hosting provider gives you.