What to do when you get “There was a problem while reaching your server.”

You can try the following steps in order to resolve the issue with reaching your server.

  • Check whether your WordPress has any kind of firewall or security plugin like Simple Firewall or Wordfence Security and disable them temporary during the migration
  • Check .htaccess (it is placed in WordPress root directory) file and remove or comment out (#) statements like
    deny from
    where is the IP address of your server. You can check what is your IP using http://www.getip.com/ or you can just open Command Prompt or Terminal and run “ping your_domain_name” and IP will be shown as an output








  • If your site is behind HTTP Basic Authentication / Password Protected site, you have to configure username/password on the plugin “Backups” page, right sidebar.http_basic_authentication

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