What to do when you get a page full of gibberish/404/HTTP Error 404.3 after clicking the download button

When attempting to download your backup from the Backups page, you may encounter such an issue.

Your server does not support the .wpress file type, which is why you cannot download it directly from the download button.

You may need to either:

  • add this line AddType application/octet-stream .wpress in to your .htaccess file. Alternatively, contact your hosting provider and get them to add mime type application/octet-stream for you in your web server configuration
  • download the .wpress file that you have exported via FTP  from wp-content/ai1wm-backups

If you have followed the steps above and are still experiencing problems, please contact us at support@servmask.com.

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