We are NOT able to provide all types of support to Hostgator users due to their violation of our license (breach of license agreement).

Users cannot change the file limits with this hosting provider.

One.com shared hosting has a maximum file size restriction of 128MB. When you reach 128MB while  archiving the website, the plugin will become stuck and will be unable to complete the export. Is there a way around this? There is currently no workaround.

On export: Strato has a maximum file size restriction of 1GB when exporting. When you reach 1GB while archiving the website, the plugin will become stuck and will be unable to complete the export. Is there a way around this? There is currently no workaround.

On import: There is a firewall/server restriction preventing the plugin from uploading the backup using "Import from File." Is there a way around this? No, please contact the Strato support team for assistance.

There is a maximum file size restriction of 2GB on OVH. While archiving the website, 
when you reach 2GB.
The plugin will become stuck and will be unable to finish the export. Is there a way around this? There is currently no workaround.

HostPapa has a maximum file size restriction of 141MB. When you reach 141MB while archiving the website, the plugin will become stuck and will be unable to complete the export. Is there a way around this? There is currently no workaround.

On FSData, the maximum file size is limited to 2GB. When you reach 2GB while archiving the website. The plugin will become stuck and will be unable to finish the export. Is there a way around this? There is currently no workaround.

While not a hosting provider, this service allows you to view a website before transferring your DNS to a new one. Unfortunately, it also renames your backup file, making a restore impossible.

This hosting provider restricts uploads to their server. If you try to import using the plugin, the upload will stall.

This hosting company has decided not to allow the plugin for unknown reasons. If you want to use the plugin, contact them and ask them to enable it for your account.

When a user's disk space is full, this hosting provider does not allow them to change the file permissions.

We are unable to provide any kind of support to their users. Please contact them directly for assistance.

7 Comments

1. Reply

   Catch February 1, 2016 at 3:33 pm

   This makes me wonder, since the WP plugin page says:
   “Bypass all upload size restriction
   We use chunks to import your data and that way we bypass any webserver upload size restrictions up to 512MB – commercial version supports up to 5GB.”
   What am I misunderstanding here?

   1. Reply

      Yani I February 10, 2016 at 2:31 am

      All hosting providers have upload restrictions. That means, you are limited to upload files of certain size. On most hosting plans, that restriction is 1MB but I’ve seen plans where the restriction is 10MB. The plugin divides the exported file into chunks, 512KB each, that can then be uploaded to your server without encountering these upload restrictions.

      We will need to change the language to explain this better in our readme file.

      1. Reply

         Mike Ray-Jones September 12, 2016 at 3:16 pm

         I still don’t understand. 512kB is far less than the limits on both one.com and Strato, so why do they have a problem? Incidentally the import is also failing on my own shared host (123-Reg.co.uk) which has an upload_max_filesize = 8Mb.

2. Reply

   Alex Khan August 23, 2016 at 10:30 pm

   Please make a workaround for One.com. I am satisfied with them since they have local support in Sweden.

   1. Reply

      Torsten October 20, 2016 at 4:53 pm

      Hi, I just managed to upload a 440 MB file to One.com via FTP and then restored the backup from the WordPress Backend. There is a YouTube video that showed me how to do it: https://www.youtube.com/watch?v=mRp7qTFYKgs

      1. Reply

         Pete Magee February 17, 2017 at 2:02 pm

         Hi Torste,

         Yes I also upload a back-up via FTP from my Localhost (MAMP) and restored it to the one.com web host – works fine.

         The problem is that one.com will not allow you to back-up your website with this, or any other tool, so once you have it there you can’t take back-ups – not very practical!

         I spoke to one.com and they recommended doing SQL database backup and use FTP to back-up files 🙁

3. Reply

   Metaxia November 2, 2016 at 10:38 am

   I just hope that all the customers of ONE.COM and STRATO.EU place requests to the hosting providers to adapt their size restriction or program a loophole for the plugin to work?

   I have just filed such a request to one.com and hope that they receive many more!!!!